Plesk – Getting error when visiting control panel

November 22nd, 2010 by admin Leave a reply »

t is not possible to access to Parallels Plesk Panel. Browser displays the following error:

ERROR: SWKeyExFatalError
xmlrpc error:  XML parsing failed
0: common_func.php3:4523
of_get_key_by_product(string  'plesk-win')
1: common_func.php3:4523
2:  common_func.php3:4602
getKeyProp(string 'demo')
3: auth.php3:54

The resolution is pretty simple, go to :


Look for a file called


If it is 0KB or empty delete it and go back to the panel then refresh/reload the page

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